The world is full of madness, and I'm sorry it touched one of your friends so closely. I hope there's some way to resolve the problem and dilute some of the huge effect it must have on her. :\
Don't get why the game is the be all and end all for people - you'd think the people working there would give more of a damn about it, given that it's what their income depends on, rather than just their free time. But what the hell. It's people.
Good luck to your friend.